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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

5/24 Questions: #CustServ Pet Peeves Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


5/23/2016
ericamarois
ericamarois
Moderator
Posts: 71
Hey guys!

I'm looking forward to hosting our chat tomorrow. It's all about customer service pet peeves, so it should be a fun one :)

Here are the questions we'll cover:

Q1: When it comes to customer service, what are your top 3 pet peeves?
Q2: Scripted/canned responses can be annoying & feel phony. What’s the best way to humanize customer service scripts?
Q3: Feeling “stuck” in a channel is frustrating. What’s the best way to empower customers to channel pivot to meet their needs?
Q4: Uninformed agents make the #CX more stressful for everyone involved. What’s the key to equipping agents to meet customer needs?
Q5: Upselling can detract from the customer experience. What’s the most tactful & effective way to balance sales & service.
7 out of 8 customer questions still go unanswered on social media. (http://wersm.com/7-out-of-8-customer-questions-still-go-unanswered-on-social-media/)....
Q6: How can companies with low budget/bandwidth get started supporting customer via social media?


If there's time, we may have a bonus question, too!
Chat with you at 1pm ET tomorrow.
Cheers,
Erica
edited by ens0204 on 5/24/2016

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Erica Strother Marois
Community Strategist, ICMI
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