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Customer Access Strategy Messages in this topic - RSS

twalton
twalton
Posts: 3


5/16/2016
twalton
twalton
Posts: 3
We're in the process of reorganizing our Contact Center. Currently have about 130 Agents spread across 7 "mini" Centers. We do not have a written Customer Access Strategy and are looking to develop one. Does anyone out there have one that we can look at as an example? Thanks in advance...
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Brad Cleveland
Brad Cleveland
Moderator
Posts: 8


5/16/2016
Brad Cleveland
Brad Cleveland
Moderator
Posts: 8
Hi Tripp, here is a sample we provide in ICMI's strategy course. Hope this helps and good luck with the project! https://www.dropbox.com/s/wpkol42rtxr55u8/Customer%20Access%20Strategy%2C%20example.pdf?dl=0
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twalton
twalton
Posts: 3


5/16/2016
twalton
twalton
Posts: 3
Awesome; thank you, Brad!
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