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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

5/17 Questions: KB Management Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


5/16/2016
ericamarois
ericamarois
Moderator
Posts: 71
Hey guys! After a one week hiatus, we're thrilled to be back in action for #ICMIchat tomorrow.

Our topic: Making the Most of Your Knowledge Base. Host: @scottontiveroz

Here are the questions we'll cover:


Q1: How do you define a knowledge base?

Q2: How often do you (as a customer) use knowledge bases for self-service?
Q3: What are the characteristics of a well-designed knowledge base.
Q4: What’s the best way to keep knowledge bases accurate and up-to-date?
Q5: Is it possible to measure CSAT in a knowledge base or online portal? How?
Q6: What’s next for knowledge bases? How will they look different in 5 years?
Q7: Do you know of a company that has a really awesome knowledge base? Who?


Hope you can you join us at 1pm ET. Spread the word! :)

--
Erica Strother Marois
Community Strategist, ICMI
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