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Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
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Industry Standard Call Center Shrinkage

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7/28/2008
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14246 11

Format for Call Center Procedures Manual

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4/12/2011
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1465 6

Customer Service Representative Job Titles

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12/15/2006
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29590 17

Call Center Occupancy Rate Formula

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2/11/2008
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36155 11

Calculating Schedule Adherence

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12/29/2008
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36219 18

Acknowledging Concern & Call Control

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6/2/2008
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7542 6

Abandon Rate Standard

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5/20/2007
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5078 15
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