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Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
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Call Center Occupancy Rate Formula

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2/11/2008
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Calculating Schedule Adherence

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12/29/2008
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35147 18

Acknowledging Concern & Call Control

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6/2/2008
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7219 6

Abandon Rate Standard

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5/20/2007
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