ICMI Contact Center Forum
please login or register to create a topic

Home

Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
Latest post Views Posts

Abandonment calculation

from chetna.y15
12/17/2017
from chetna.y15
874 1

Handling Time calculation

from chetna.y15
12/17/2017
from chetna.y15
650 1

OUTBOUND SALES CALLS

from jerry.lowe
11/30/2017
from francisco.salvatierra
2352 2

Call Center Facilities Best Practices?

from shawn_peterson
11/30/2017
from francisco.salvatierra
3142 5

Incident Rate or Contact Rate

from jean.wenzel
11/5/2017
from jean.wenzel
907 1

Tips for upselling and crossselling in call center

from Proglobalbusinesssolutions
889 1

Long range HC planning process/tools

from timothy_brabham
10/24/2017
from timothy_brabham
806 1

Software Implementation

from tmcgary
8/22/2017
from tmcgary
1243 1

converting chat to call

from dsittaue
7/21/2017
from dsittaue
1238 1

Hold % and Duration on Hold

from 54smac
7/14/2017
from pmedina
1615 2

Headcount Forecasting Help

from zwilson622
7/14/2017
from pmedina
2822 2

Industry Standards for Schedule Adherence

from marty.russell
5/15/2017
from marty.russell
1871 1

Provider Service Call Center: Industry Standards

from pbonaccorsi
4/17/2017
from pbonaccorsi
1253 1

Call Center Management Structure

from Guest
3/22/2017
from sharon.frisby
9122 13

ROI for Post-Call Surveys

from amber.krueger
3/15/2017
from amber.krueger
1115 1

Call Center Security event in Boston - March 22, 2

from sarahb
3/10/2017
from sarahb
1110 1

Call Center Greeting

from Guest
1/24/2017
from talkagent
9634 17

Tracking agent time

from kolpa
1/11/2017
from parashersushant123
2856 2

Remove noise

from valernur
1/5/2017
from valernur
1684 1

Wireless Headsets

from bradleyyoung04
12/20/2016
from bradleyyoung04
2021 1
please login or register to create a topic




Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software