ICMI Contact Center Forum
please login or register to create a topic

Home

Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
Latest post Views Posts

OUTBOUND SALES CALLS

from jerry.lowe
9/20/2017
from jerry.lowe
583 1

Software Implementation

from tmcgary
8/22/2017
from tmcgary
615 1

converting chat to call

from dsittaue
7/21/2017
from dsittaue
700 1

Call Center Facilities Best Practices?

from shawn_peterson
7/14/2017
from shawn_peterson
1340 3

Hold % and Duration on Hold

from 54smac
7/14/2017
from pmedina
1056 2

Headcount Forecasting Help

from zwilson622
7/14/2017
from pmedina
2224 2

Industry Standards for Schedule Adherence

from marty.russell
5/15/2017
from marty.russell
1352 1

Provider Service Call Center: Industry Standards

from pbonaccorsi
4/17/2017
from pbonaccorsi
849 1

Call Center Management Structure

from Guest
3/22/2017
from sharon.frisby
7871 13

ROI for Post-Call Surveys

from amber.krueger
3/15/2017
from amber.krueger
785 1

Call Center Security event in Boston - March 22, 2

from sarahb
3/10/2017
from sarahb
784 1

Call Center Greeting

from Guest
1/24/2017
from talkagent
5450 17

Tracking agent time

from kolpa
1/11/2017
from parashersushant123
2363 2

Remove noise

from valernur
1/5/2017
from valernur
1276 1

Wireless Headsets

from bradleyyoung04
12/20/2016
from bradleyyoung04
1606 1

Workforce Management Manager

from daniel_vannorman
10/21/2016
from daniel_vannorman
1655 1

Managing "robo" or dead air calls

from Hethrj
10/17/2016
from pbennett
1806 2

% of Revenue Question

from rstokes
8/17/2016
from Brad Cleveland
1682 2

PTO Allottment

from stdixon
6/16/2016
from Brad Cleveland
2878 3

Adjusting break times

from schoenlc
6/15/2016
from Guest
3819 3
please login or register to create a topic




Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software