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#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
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4/5 Transcript

from ericamarois
4/7/2016
from ericamarois
1094 1

4/5 Questions: Creative Ways to Improve Culture

from ericamarois
4/5/2016
from ericamarois
1264 5

Recap: Maximizing Productivity in the Small #Cctr

from ericamarois
3/31/2016
from ericamarois
1029 1

3/29: Maximizing Productivity in the Small #cctr

from ericamarois
3/28/2016
from ericamarois
1037 1

3/22 Questions: Tips for Implementing New Channels

from ericamarois
3/21/2016
from ericamarois
1210 1

3/15 Questions: Writing Better Job Descriptions

from ericamarois
3/18/2016
from mgpowell
1744 2

3/8 Questions: Mastering the Multichannel Forecast

from ericamarois
3/7/2016
from ericamarois
1380 1

3/1 Questions: Omnichannel - Hype or Holy Grail?

from jrobbins
3/1/2016
from jrobbins
1289 1

2/23 Questions: #cctr Onboarding

from ericamarois
2/22/2016
from ericamarois
1496 1

2/16 Questions: Customized Experiences

from ericamarois
2/16/2016
from ericamarois
1507 1

Questions for 2/9: #CustServ Crushes

from ericamarois
2/8/2016
from ericamarois
1546 1

Questions for 2/2: Millennials in the #CCTR

from jrobbins
2/2/2016
from jrobbins
1416 1

1/26/16 Chat Questions

from ericamarois
1/25/2016
from ericamarois
1303 1

Questions for 1/19

from ericamarois
1/19/2016
from ericamarois
1365 1

Questions for 1/12: Hiring for Success in 2016

from ericamarois
1/11/2016
from ericamarois
1328 1

Questions for 1/5: #CustServ Resolutions

from ericamarois
1/5/2016
from ericamarois
1278 1

Questions for 12/15: Virtual Agents

from ericamarois
12/14/2015
from ericamarois
1313 1

Questions for 12/8 Chat--Dealing with Stress

from ericamarois
12/7/2015
from ericamarois
1385 1

#ICMIchat Recap: What do agents really want?

from ericamarois
12/4/2015
from ericamarois
1282 1
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