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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
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Recap: Reducing Customer Effort

from ericamarois
6/10/2016
from bradleyyoung04
2447 2

6/7 Questions: Reducing Customer Effort

from ericamarois
6/7/2016
from ericamarois
600 1

Recap: What Really Works in Training

from ericamarois
6/2/2016
from ericamarois
1154 1

5/31 Questions: What Really Works in Training

from ericamarois
5/31/2016
from ericamarois
1244 1

Recap: #CustServ Pet Peeves

from ericamarois
5/26/2016
from ericamarois
1355 1

5/24 Questions: #CustServ Pet Peeves

from ericamarois
5/23/2016
from ericamarois
1317 1

5/17 Questions: KB Management

from ericamarois
5/16/2016
from ericamarois
1382 1

Recap: 5/3-- Training on a Budget

from ericamarois
5/3/2016
from ericamarois
1356 1

Questions for 5/3: Training on a Budget

from jrobbins
5/2/2016
from jrobbins
1375 1

Questions for 4/26: #CCExpo16 Sneak Peek

from jrobbins
4/26/2016
from jrobbins
1313 1

Question for 4/19: Agent Scorecards

from ericamarois
4/18/2016
from ericamarois
1598 1

Questions for 4/12: Gamification

from ericamarois
4/11/2016
from ericamarois
1462 1

4/5 Transcript

from ericamarois
4/7/2016
from ericamarois
1223 1

4/5 Questions: Creative Ways to Improve Culture

from ericamarois
4/5/2016
from ericamarois
1393 5

Recap: Maximizing Productivity in the Small #Cctr

from ericamarois
3/31/2016
from ericamarois
1162 1

3/29: Maximizing Productivity in the Small #cctr

from ericamarois
3/28/2016
from ericamarois
1159 1

3/22 Questions: Tips for Implementing New Channels

from ericamarois
3/21/2016
from ericamarois
1336 1

3/15 Questions: Writing Better Job Descriptions

from ericamarois
3/18/2016
from mgpowell
1966 2

3/8 Questions: Mastering the Multichannel Forecast

from ericamarois
3/7/2016
from ericamarois
1500 1

3/1 Questions: Omnichannel - Hype or Holy Grail?

from jrobbins
3/1/2016
from jrobbins
1403 1
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