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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
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How to Create a Customer Journey Map

from ericamarois
9/26/2016
from ericamarois
1413 1

Preparing for Customer Service Week

from ericamarois
9/20/2016
from ericamarois
1301 1

Leading Change in the Contact Center

from ericamarois
9/13/2016
from ericamarois
1631 1

Emerging Contact Center Metrics

from jrobbins
9/6/2016
from jrobbins
1568 1

Empowering Customer Service Excellence

from ericamarois
8/30/2016
from ericamarois
1503 1

Strategic Impact Metrics

from jrobbins
8/23/2016
from jrobbins
1245 1

Contact Center Accessibility

from ericamarois
8/16/2016
from ericamarois
1483 1

Measuring & Improving Customer Satisfaction

from ericamarois
8/8/2016
from ericamarois
1503 1

Measuring & Improving Employee Satisfaction

from ericamarois
8/2/2016
from ericamarois
1426 1

7/26 Questions: Metrics Mistakes

from ericamarois
7/26/2016
from ericamarois
1238 1

7/19 Questions: Efficiency Metrics

from ericamarois
7/18/2016
from ericamarois
1400 1

7/5: What Metrics Matter Most?

from jrobbins
7/17/2016
from arsh_1011
1494 2

7/12: Quality Metrics

from ericamarois
7/11/2016
from ericamarois
1474 1

6/28: Bridging the Workplace Generational Gap

from jrobbins
6/28/2016
from jrobbins
1130 1

6/21 Questions: Capturing Voice of the Customer

from ericamarois
6/20/2016
from ericamarois
1335 1

6/14 Questions: DNA of a Successful #Cctr Manager

from ericamarois
6/14/2016
from ericamarois
1415 1

Recap: Reducing Customer Effort

from ericamarois
6/10/2016
from bradleyyoung04
2387 2

6/7 Questions: Reducing Customer Effort

from ericamarois
6/7/2016
from ericamarois
598 1

Recap: What Really Works in Training

from ericamarois
6/2/2016
from ericamarois
1096 1

5/31 Questions: What Really Works in Training

from ericamarois
5/31/2016
from ericamarois
1184 1
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