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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
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Measuring & Improving Employee Satisfaction

from ericamarois
8/2/2016
from ericamarois
1338 1

7/26 Questions: Metrics Mistakes

from ericamarois
7/26/2016
from ericamarois
1156 1

7/19 Questions: Efficiency Metrics

from ericamarois
7/18/2016
from ericamarois
1319 1

7/5: What Metrics Matter Most?

from jrobbins
7/17/2016
from arsh_1011
1411 2

7/12: Quality Metrics

from ericamarois
7/11/2016
from ericamarois
1353 1

6/28: Bridging the Workplace Generational Gap

from jrobbins
6/28/2016
from jrobbins
1054 1

6/21 Questions: Capturing Voice of the Customer

from ericamarois
6/20/2016
from ericamarois
1261 1

6/14 Questions: DNA of a Successful #Cctr Manager

from ericamarois
6/14/2016
from ericamarois
1308 1

Recap: Reducing Customer Effort

from ericamarois
6/10/2016
from bradleyyoung04
2311 2

6/7 Questions: Reducing Customer Effort

from ericamarois
6/7/2016
from ericamarois
592 1

Recap: What Really Works in Training

from ericamarois
6/2/2016
from ericamarois
1021 1

5/31 Questions: What Really Works in Training

from ericamarois
5/31/2016
from ericamarois
1108 1

Recap: #CustServ Pet Peeves

from ericamarois
5/26/2016
from ericamarois
1221 1

5/24 Questions: #CustServ Pet Peeves

from ericamarois
5/23/2016
from ericamarois
1187 1

5/17 Questions: KB Management

from ericamarois
5/16/2016
from ericamarois
1252 1

Recap: 5/3-- Training on a Budget

from ericamarois
5/3/2016
from ericamarois
1226 1

Questions for 5/3: Training on a Budget

from jrobbins
5/2/2016
from jrobbins
1244 1

Questions for 4/26: #CCExpo16 Sneak Peek

from jrobbins
4/26/2016
from jrobbins
1186 1

Question for 4/19: Agent Scorecards

from ericamarois
4/18/2016
from ericamarois
1473 1

Questions for 4/12: Gamification

from ericamarois
4/11/2016
from ericamarois
1333 1
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