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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
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Calculating annual attrition rate

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3/9/2009
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2329 3

Service Level Calculations

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6/2/2008
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3787 14

Calls Per Hour Calculation

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12/14/2007
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8945 7

Call Center QA Job Descriptions

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7/15/2008
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1656 6

Calculating Agent Productivity

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11/8/2010
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