ICMI Contact Center Forum
please login or register to create a topic

Home

Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
Latest post Views Posts

Telling a Story with Low Call Volume

from chet.g.melvin
10/28/2015
from chet.g.melvin
2344 3

Forecasting with out historical data

from EM CC
7/31/2015
from EM CC
2408 1

Quality Analyst Roles/Responsibilities

from Guest
4/30/2012
from Guest
19965 5

Calculating annual attrition rate

from Guest
3/9/2009
from Guest
2509 3

Service Level Calculations

from Guest
6/2/2008
from Guest
5272 14

Calls Per Hour Calculation

from Guest
12/14/2007
from Guest
11874 7

Call Center QA Job Descriptions

from Guest
7/15/2008
from Guest
1890 6

Calculating Agent Productivity

from Guest
11/8/2010
from Guest
10176 11
12
please login or register to create a topic




Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software