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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
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Forecasting with out historical data

from EM CC
7/31/2015
from EM CC
2392 1

Quality Analyst Roles/Responsibilities

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4/30/2012
from Guest
16636 5

Calculating annual attrition rate

from Guest
3/9/2009
from Guest
2362 3

Service Level Calculations

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6/2/2008
from Guest
4174 14

Calls Per Hour Calculation

from Guest
12/14/2007
from Guest
10024 7

Call Center QA Job Descriptions

from Guest
7/15/2008
from Guest
1748 6

Calculating Agent Productivity

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11/8/2010
from Guest
8717 11
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