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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
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Recommendation for SMS / Texting companies to use?

from alberto
17 hours ago
from lafede016
1664 6

Going multi-channel. Advice?

from Sammy Evers
11 days ago
from Sammy Evers
493 3

Risk vs. Reward of Reducing SLA Goals

from Kristen NJ
11 days ago
from amber.krueger
691 3

Contact Center Staff Meetings

from marla.freeman
2/14/2017
from jrobbins
1194 3

Outsourcing Pricing Model

from jeffery
1/31/2017
from SeaHawkins
1824 2

Handle time

from pangay08.mp
1/3/2017
from arsh_1011
2978 5

Need Help! Planning for growth

from xabiel.vazquez
12/20/2016
from bradleyyoung04
4917 8

Ratio of "IT Guys" to desktops or agents

from scott.mabel
8/6/2016
from scott.mabel
4061 1

FLSA: NEW OVERTIME RULE

from ruby.gealon
7/6/2016
from ruby.gealon
976 1

Staffing in a Blended Call Center

from davcav714
1/15/2016
from jeremy.hyde
1749 2

Developing & Selling a Mentor Program the Team

from pcross-leone
1/15/2016
from jeremy.hyde
1160 2

Team Leads - CSR or Supervisor

from ctomsa
12/30/2015
from chuck.ellison
2847 5

Telling a Story with Low Call Volume

from chet.g.melvin
10/28/2015
from chet.g.melvin
1578 3

Forecasting with out historical data

from EM CC
7/31/2015
from EM CC
1936 1

Quality Analyst Roles/Responsibilities

from Guest
4/30/2012
from Guest
5922 5

Calculating annual attrition rate

from Guest
3/9/2009
from Guest
1969 3

Service Level Calculations

from Guest
6/2/2008
from Guest
2175 14

Calls Per Hour Calculation

from Guest
12/14/2007
from Guest
4546 7

Call Center QA Job Descriptions

from Guest
7/15/2008
from Guest
1171 6

Calculating Agent Productivity

from Guest
11/8/2010
from Guest
3538 11
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