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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
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CTI Integration: suggestions would be great!

from ubiquitousquality
18 days ago
from rapsodysolutions
317 2

Recommendation for SMS / Texting companies to use?

from alberto
3/26/2017
from lafede016
2042 6

Going multi-channel. Advice?

from Sammy Evers
3/15/2017
from Sammy Evers
1337 3

Risk vs. Reward of Reducing SLA Goals

from Kristen NJ
3/15/2017
from amber.krueger
882 3

Contact Center Staff Meetings

from marla.freeman
2/14/2017
from jrobbins
1336 3

Outsourcing Pricing Model

from jeffery
1/31/2017
from SeaHawkins
1953 2

Handle time

from pangay08.mp
1/3/2017
from arsh_1011
3092 5

Need Help! Planning for growth

from xabiel.vazquez
12/20/2016
from bradleyyoung04
5016 8

Ratio of "IT Guys" to desktops or agents

from scott.mabel
8/6/2016
from scott.mabel
4155 1

FLSA: NEW OVERTIME RULE

from ruby.gealon
7/6/2016
from ruby.gealon
1096 1

Staffing in a Blended Call Center

from davcav714
1/15/2016
from jeremy.hyde
1835 2

Developing & Selling a Mentor Program the Team

from pcross-leone
1/15/2016
from jeremy.hyde
1235 2

Team Leads - CSR or Supervisor

from ctomsa
12/30/2015
from chuck.ellison
3067 5

Telling a Story with Low Call Volume

from chet.g.melvin
10/28/2015
from chet.g.melvin
1656 3

Forecasting with out historical data

from EM CC
7/31/2015
from EM CC
2005 1

Quality Analyst Roles/Responsibilities

from Guest
4/30/2012
from Guest
6998 5

Calculating annual attrition rate

from Guest
3/9/2009
from Guest
2051 3

Service Level Calculations

from Guest
6/2/2008
from Guest
2399 14

Calls Per Hour Calculation

from Guest
12/14/2007
from Guest
5313 7

Call Center QA Job Descriptions

from Guest
7/15/2008
from Guest
1236 6
12
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