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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
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Sick Policy

from Pmaubi
25 days ago
from ddiorio
1077 2

Do you use spreadsheets or WFM software?

from kory_gage
5/10/2017
from SeaHawkins
583 2

Risk vs. Reward of Reducing SLA Goals

from Kristen NJ
5/9/2017
from kory_gage
1506 4

CTI Integration: suggestions would be great!

from ubiquitousquality
4/9/2017
from rapsodysolutions
594 2

Recommendation for SMS / Texting companies to use?

from alberto
3/26/2017
from lafede016
2320 6

Going multi-channel. Advice?

from Sammy Evers
3/15/2017
from Sammy Evers
2089 3

Contact Center Staff Meetings

from marla.freeman
2/14/2017
from jrobbins
1530 3

Outsourcing Pricing Model

from jeffery
1/31/2017
from SeaHawkins
2144 2

Handle time

from pangay08.mp
1/3/2017
from arsh_1011
3302 5

Need Help! Planning for growth

from xabiel.vazquez
12/20/2016
from bradleyyoung04
5214 8

Ratio of "IT Guys" to desktops or agents

from scott.mabel
8/6/2016
from scott.mabel
4288 1

FLSA: NEW OVERTIME RULE

from ruby.gealon
7/6/2016
from ruby.gealon
1219 1

Staffing in a Blended Call Center

from davcav714
1/15/2016
from jeremy.hyde
1972 2

Developing & Selling a Mentor Program the Team

from pcross-leone
1/15/2016
from jeremy.hyde
1363 2

Team Leads - CSR or Supervisor

from ctomsa
12/30/2015
from chuck.ellison
3350 5

Telling a Story with Low Call Volume

from chet.g.melvin
10/28/2015
from chet.g.melvin
1782 3

Forecasting with out historical data

from EM CC
7/31/2015
from EM CC
2127 1

Quality Analyst Roles/Responsibilities

from Guest
4/30/2012
from Guest
9317 5

Calculating annual attrition rate

from Guest
3/9/2009
from Guest
2185 3

Service Level Calculations

from Guest
6/2/2008
from Guest
2713 14
12
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