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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
Latest post Views Posts

Address formatting challenge with off-shore team

from raleighcobbii
20 days ago
from raleighcobbii
431 1

Going from Pure Support to Sales

from TG-Doug
7/20/2017
from SeaHawkins
371 2

CTI Integration: suggestions would be great!

from ubiquitousquality
7/14/2017
from pmedina
1027 3

Do you use spreadsheets or WFM software?

from kory_gage
7/14/2017
from pmedina
985 3

Handle time

from pangay08.mp
7/9/2017
from elinbly
3690 6

Sick Policy

from Pmaubi
5/30/2017
from ddiorio
1535 2

Risk vs. Reward of Reducing SLA Goals

from Kristen NJ
5/9/2017
from kory_gage
1811 4

Recommendation for SMS / Texting companies to use?

from alberto
3/26/2017
from lafede016
2562 6

Going multi-channel. Advice?

from Sammy Evers
3/15/2017
from Sammy Evers
2963 3

Contact Center Staff Meetings

from marla.freeman
2/14/2017
from jrobbins
1755 3

Outsourcing Pricing Model

from jeffery
1/31/2017
from SeaHawkins
2348 2

Need Help! Planning for growth

from xabiel.vazquez
12/20/2016
from bradleyyoung04
5421 8

Ratio of "IT Guys" to desktops or agents

from scott.mabel
8/6/2016
from scott.mabel
4418 1

FLSA: NEW OVERTIME RULE

from ruby.gealon
7/6/2016
from ruby.gealon
1350 1

Staffing in a Blended Call Center

from davcav714
1/15/2016
from jeremy.hyde
2184 2

Developing & Selling a Mentor Program the Team

from pcross-leone
1/15/2016
from jeremy.hyde
1502 2

Team Leads - CSR or Supervisor

from ctomsa
12/30/2015
from chuck.ellison
3554 5

Telling a Story with Low Call Volume

from chet.g.melvin
10/28/2015
from chet.g.melvin
1922 3

Forecasting with out historical data

from EM CC
7/31/2015
from EM CC
2258 1

Quality Analyst Roles/Responsibilities

from Guest
4/30/2012
from Guest
11882 5
12
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