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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
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Address formatting challenge with off-shore team

from raleighcobbii
8/30/2017
from Call Center Analyst
2040 2

Going from Pure Support to Sales

from TG-Doug
7/20/2017
from SeaHawkins
622 2

CTI Integration: suggestions would be great!

from ubiquitousquality
7/14/2017
from pmedina
1276 3

Do you use spreadsheets or WFM software?

from kory_gage
7/14/2017
from pmedina
1222 3

Handle time

from pangay08.mp
7/9/2017
from elinbly
3927 6

Sick Policy

from Pmaubi
5/30/2017
from ddiorio
1732 2

Risk vs. Reward of Reducing SLA Goals

from Kristen NJ
5/9/2017
from kory_gage
2012 4

Recommendation for SMS / Texting companies to use?

from alberto
3/26/2017
from lafede016
2851 6

Going multi-channel. Advice?

from Sammy Evers
3/15/2017
from Sammy Evers
3587 3

Contact Center Staff Meetings

from marla.freeman
2/14/2017
from jrobbins
1960 3

Outsourcing Pricing Model

from jeffery
1/31/2017
from SeaHawkins
2520 2

Need Help! Planning for growth

from xabiel.vazquez
12/20/2016
from bradleyyoung04
5545 8

Ratio of "IT Guys" to desktops or agents

from scott.mabel
8/6/2016
from scott.mabel
4523 1

FLSA: NEW OVERTIME RULE

from ruby.gealon
7/6/2016
from ruby.gealon
1459 1

Staffing in a Blended Call Center

from davcav714
1/15/2016
from jeremy.hyde
2335 2

Developing & Selling a Mentor Program the Team

from pcross-leone
1/15/2016
from jeremy.hyde
1629 2

Team Leads - CSR or Supervisor

from ctomsa
12/30/2015
from chuck.ellison
3739 5

Telling a Story with Low Call Volume

from chet.g.melvin
10/28/2015
from chet.g.melvin
2041 3

Forecasting with out historical data

from EM CC
7/31/2015
from EM CC
2361 1

Quality Analyst Roles/Responsibilities

from Guest
4/30/2012
from Guest
14388 5
12
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