Site AM-1: Cars.com
Cars.com recently announced that its Customer Care Team has been certified as a Center of Excellence by BenchmarkPortal (News - Alert), a contact center research and consulting organization. BenchmarkPortal said that Cars.com successfully underwent through rigorous benchmarking process and stood tall on parameters such as first call resolution, cost per call, call waiting time, customer satisfaction, agent satisfaction and utilization of human resources.
“Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”
Cars.com is one of the leading destinations for online car shoppers, offering credible and easy-to-understand information from consumers and experts to help buyers formulate opinions on what to buy, where to buy and how much to pay for a car. With comprehensive pricing information, dealer reviews, side-by-side comparison tools, photo galleries, videos, unbiased editorial content and a large selection of new- and used-car inventory, Cars.com puts car buyers in control of their shopping process with the information they need to make confident buying decisions.
Recently, Cars.com was ranked Highest Third-Party Automotive Mobile Site in J.D. Power's 2013 Automotive Mobile Site Study(SM), a new study that measures the usefulness of third-party automotive mobile sites during the vehicle shopping process. Among nine mobile websites evaluated, Cars.com ranked highest overall, a ranking that was significantly higher than the industry average. Cars.com also ranked highest in each of the four evaluation categories (in order of importance): information/content; navigation; speed and appearance.