Why Invest in CIAC Call Center Professional Certification?
Excellent management is the foundation of any successful call center. There is ample opportunity for call centers to have a direct impact on company performance – whether through improved customer loyalty and retention, increased revenue, cost efficiencies or a combination thereof. Yet maximizing this opportunity requires professionals in ALL aspects of call center management.
ICMI's comprehensive, web-based CIAC Certification training and testing program is the first and only industry-recognized, accredited call center certification for professionals in the customer management industry – created by the industry for the industry. Whether you’re a senior executive responsible for setting the strategic direction for customer care throughout your organization or a manager responsible for day-to-day call center operations, being CIAC-Certified proves you can deliver business results.
As a company, you need to know that your contact center leadership team is fully equipped to leverage the center's impact of your center on larger corporate goals. As a call center professional, certification is a valuable credential that proves you have the specialized expertise to create and sustain a top-performing contact center. Whether you’re a senior executive responsible for setting the strategic direction for customer care throughout your organization or a manager responsible for day-to-day call center operations, being CIAC-Certified proves you can deliver business results.
Download CIAC Ceritifcation Information
Benefits for Companies
Professional certification is more than an investment in your team. It’s an investment in the success of your organization – and your customers.
-
Competitive Advantage: With today’s consumers demanding a high level of service in return for their loyalty and dollars, customer experience has become a key differentiator – and a certified call center management team is your best investment towards achieving this goal.
-
Employee Retention: Investing in professional certification breeds employee loyalty and greater commitment to the job.
-
ROI For Your Training Investment: Certification establishes a clear goal for learning and through testing provides measurable results that validate the effectiveness and value of training.
-
Unifies Distributed Teams: The interactive certification process provides a common language that improves communication and collaboration amongst team members.
-
Establishes the Benchmark for Success: Certification establishes competencies that define the knowledge and skills needed for present and future success and ensures that everyone is moving in the same direction.
Benefits for Individuals
-
Increased Value: CIAC Certification verifies that you have specialized call center expertise that is transferable across the industry and differentiates you in the marketplace.
-
Recognized Leader: Earning the CIAC Certification credential establishes you as a recognized leader in your organization and the industry.
-
Mastery of Expertise: Through the CIAC Certification process you will achieve a mastery-level command of all the functional areas of call center management, and gain the confidence to positively affect your call center and organization at large.
-
Job Security: Not only does becoming CIAC-Certified demonstrate a commitment to your career and continuous improvement, your value as a credentialed call center manager with proven multi-disciplinary expertise can significantly enhance your job security.
Contact us for more information or a detailed proposal. |
CIAC Certification Program
CIAC Certification sets the standard for professional excellence in call center leadership and management. The program typically takes a little over a year to complete. Achieve CIAC Certification by completing these four steps:
- Choose a Certification Level
- Complete Competency Training
- Pass Competency Testing
- Complete Performance Assessment (if applicable)
See Program Details >
CIAC Certification Competency Standards
CIAC Certification testing is based on industry-defined competency standards that specify the knowledge, skills and attributes indicative of superior work performance. The competencies are specific to the job role and represent mastery-level knowledge and skills.
View the Competency Standards >
Testimonials
“As the only industry-recognized certification for call center professionals, I highly recommend CIAC Certification. It is a detailed compilation of the mechanics of a call center operation and also how the call center fits into the corporate structure and strategy.”
Jim Skjeveland - CIAC-Certified Strategic Leader (CCSL)
Senior Vice President Contact Center Operations, Communication Services for the Deaf (CSD) - USA
See More Testimonials >
