Take Your Education to the Next Level!
If you're a seasoned professional seeking practical, real-life solutions for your contact center, the Contact Center Management Conference & Expo is YOUR must-attend event for 2009! Choose from intensive, highly interactive 3 1/2 hour workshops across five tracks of learning, as well as extensive opportunities to tour another contact center's facility.
These in-depth sessions and site visits have been carefully constructed to provide the optimal learning experience for you, the contact center manager already skilled in the basics.
Program Features Include:
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An All-Star Faculty: Every speaker has consistently been rated as "excellent" at past ICMI speaking engagements.
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Totally Fresh Content: All but one session have never before been available at an ICMI Conference.
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Site Tour Options for Every Session Block: More site visits than ever before!
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New Areas of Development: Our all-new program includes professional improvement and leadership topics.
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A Focus on Immediate Improvement and Savings: Learn how to be a hero within your organization by cutting costs and becoming being more efficient.
Mix and Match Your Sessions from Five Compelling Tracks
Who Should Attend?
Experienced Executives and Managers Involved in or Responsible for:
- Contact Centers
- Customer Service
- Customer Relationship Management
- Help Desks
- Sales and Marketing
- Telemarketing/Telesales
- Field Support
- Channel Support
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- Business Intelligence
- Customer Data Integration
- Enterprise Services
- IT/Telecom
- Hiring/Coaching/Retention
- Workforce Management
- Six Sigma
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