Register Now! Register Now!
  • ICMI Members receive a $100 discount (can be combined with early bird and alumni discounts.)
  • ICMI conference alumni receive a $100 discount (can be combined with early bird and member discounts.)
  • Team Discount: Buy FOUR conference registrations at the regular price, get the FIFTH for free! Full conference Value: $1,695

To Register By Phone
800.672.6177

Sign up to get the latest news and offers from ICMI!

Mark your calendar! Mark Your Calendar

Forward to a Colleague

Gold Sponsor

Sales Force CRM - Customer Service & Support

Partners

CRM Xchange Customer Service Group Call Center Ops Society of Workforce Planning Professionals Call Center Jobs Tele-Plaza Professional Teleservice Management Association Quality Assurance & Training Connection

About ICMI

Networking & Special Events

Experience Networking at its Finest

Keynote Kick-Start, "Positively Contagious Leadership" Parts I, II, and III
Monday, Tuesday and Wednesday, 7:30am - 8:00am

Enjoy a Continental Breakfast each morning while engaging in the insights, activities and proven best practices of Kirk Weisler, "Chief Morale Officer" of the customer service and support industries.

Lunch on the Expo Hall Floor
Monday and Tuesday, 12:00pm - 2:00pm

Enjoy a tasty lunch while interacting with your peers

Welcome Reception in Expo Hall
Monday, 5:30pm - 7:00pm

Mingle with colleagues and exhibitors at this reception on the Expo Hall Floor. Held in the Expo Hall, you'll not only have the opportunity to catch up with friends, you'll be able to tour the expo floor and spend some one-on-one time with exhibitors.

Networking Cocktail Reception
Tuesday, 5:30pm - 7:00pm

Join us for a night of networking as you unwind from a long day of learning. Sip a glass of wine and enjoy light hors d'oeuvres. Make new contacts, exchange ideas, and share tips.