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  • ICMI Members receive a $100 discount (can be combined with early bird and alumni discounts.)
  • ICMI conference alumni receive a $100 discount (can be combined with early bird and member discounts.)
  • Team Discount: Buy FOUR conference registrations at the regular price, get the FIFTH for free! Full conference Value: $1,695

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800.672.6177

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About ICMI
Advisory Board

Meet the Advisory Board

The ICMI Conferences Advisory Board consists of contact center executives and experts representing a cross-section of roles. The board’s responsibility includes advising the management team on the latest industry trends, challenges and discussion issues, thus creating an event developed by and for the contact center industry.

Bruce Balentine
EVP and Chief Scientist, EIG Labs

Gerry Barber
Call Center Senior Leader, Deloitte Services

Lori Bocklund
President, Strategic Contact

Brad Cleveland
Senior Advisor, ICMI/Think Services

Tim Cook
Vice President of North American Operations, Hilton Reservations & Customer Care

Drew Daly
Senior Director of Sales, World Travel Holdings

Bill Durr
Principal, Global Solutions Consultant, Verint Witness Actionable Solutions

Larry Eiser
VP, Call Center Operations, Duke Energy

Richard Finnegan
Finnegan Mackenzie, The Retention Firm

Glenn Gemmill
Director of Operations, Customer Development Center, Coca Cola

Rebecca Gibson
Learning Currents

Rich Hand
Executive Director of Membership, HDI

Dee Kohler
Vice President, Member Services, Blue Cross and Blue Shield of Nebraska

Roger Lee
Director, Customer Interaction Solutions, Autonomy

Mary Murcott
Founder & President, Performance Transformations, Inc.

Scott Murphy
Contact Center Manager, Employees Retirement System of Texas