ICMI CCM2009 Conference & Expo

ICMI Members receive a $100 discount (can be combined with early bird and alumni discounts.)
ICMI conference alumni receive a $100 discount (can be combined with early bird and member discounts.)
Team Discount: Buy FOUR conference registrations at the regular price, get the FIFTH for free! Full conference Value: $1,695

To Register By Phone
800.672.6177

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Gold Sponsor

Sales Force CRM - Customer Service & Support

Partners

Society of Workforce Planning Professionals

Professional Teleservice Management Association

About ICMI

CCM Austin – A Fantastic Educational Experience for Contact Center Professionals CCM Austin – A Fantastic Educational Experience for Contact Center Professionals Thank you to the attendees of the Contact Center Management Conference & Expo, which took place June 1-3 in Austin, Texas. We hope you had a great time, and were able to take away actionable solutions from the educational sessions and site tours.
Event Overview Event Overview In-depth sessions and site visits carefully constructed to provide the optimal learning experience for the contact center manager already skilled in the basics. Read more...	Schedule at a Glance Schedule at a Glance Skim the entire event schedule in one, easy-to-read location. Read more...	Conference Sessions Conference Sessions A schedule of intensive, highly interactive workshops and site tours across five tracks of learning. Read more...

Program Features:

A New Format: Intensive, highly interactive 3½ hour workshops across five tracks of learning, including extensive opportunities to tour another contact center’s facility.
An All-Star Faculty: Every speaker has consistently been rated as “excellent” at past ICMI speaking engagements.
Totally Fresh Content: All but one session have never before been available at an ICMI Conference.
Site Tour Options for Every Session Block: More site visits than ever before!
New Areas of Development: Our all-new program includes professional improvement and leadership topics.
A Focus on Immediate Improvement and Savings: Learn how to be a hero within your organization by cutting costs and becoming more efficient.
All Sessions are Highly Interactive: Most include breakout work groups to bring the learning into practice.
Post Conference Seminars: New for ’09! Expand your knowledge even further with these intensive multi-day training sessions.

Why Attend?

This instructive mix of content-rich sessions is filled with practical and useful information to maximize performance with minimal resources in tough economic times. We’re confident that you’ll return home with ideas that can be quickly implemented for immediate improvement to your contact center.

Who should attend?

Experienced Executives and Managers Involved in or responsible for:: Contact Centers; Customer Service; Customer Relationship Management; Help Desks; Sales and Marketing; Telemarketing/Telesales; Field Support; Channel Support; Business Intelligence; Customer Data Integration; Enterprise Services; IT/Telecom; Hiring/Coaching/Retention; Workforce Management; Six Sigma

EVENT OVERVIEW| REGISTRATION| EDUCATION| EXHIBITION| EVENT HIGHLIGHTS