The  Most Comprehensive Program for Contact Center Professionals!

  • 7 Learning Tracks including Executive Perspectives
  • Over 30 Case Studies from Industry Leading Brands
  • Exclusive Tours of Top Orlando Contact Centers
  • NEW Disney "Business Behind the Magic" Tour
  • Increased Value - Best Pricing
  • MasterMinds Program - Build an Action Plan
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

I loved it! It was my first ICMI conference and I learned something useful every single day! Most of all I loved having the chance to talk "shop" with other centers to learn best practices.

Jo Henry, Team Captain, Dorel Juvenile

[  Hear Case Studies from these Leading Organizations  ]


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   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.