New for 2017!

  • 7 Fresh, New Learning Tracks
  • 23 Case Studies from Brands You Recognize
  • Tours of 6 Leading Orlando Contact Centers
  • Increased Value - Best Pricing!
  • Executive Connections Program
  • MasterMinds Program
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES

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   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.