The Global Gathering Place for the Contact Center Community
At the 2009 ACCE Conference & Expo, you’ll discover a comprehensive educational program, extensive networking, and plenty of case studies and interactive discussions. Whether you’re new to the industry and need to learn from the ground up, or are simply seeking new approaches to the management of people, processes, and technology, you’ll find what you’re looking for at ACCE.
Event Highlights
- Choose from across seven concurrent sessions of programming in four key areas.
- Engage with dynamic keynote presenters who will inspire you to embrace and overcome both professional and personal challenges.
- Share information and stories with your peers at networking events.
- Improve your center’s performance with the most significant and proven industry best practices.
- Access innovative products and services in the exhibit hall.
Day-by-Day Event Summary
Monday, October 5th: Choose between two of our most popular training sessions, “Measuring Contact Center Effectiveness“ OR “Contact Center Coaching: A Practical Approach to Getting Results.” Included as part of your All-Access Conference Package.
Tuesday, October 6th: Attend two intensive 3½ hour workshops (one in the morning, one in the afternoon) OR a highly targeted all-day summit. Included as part of your All-Access or Premium Conference Package.
Wednesday, October 7th – Friday, October 9th: 2½ days of keynotes, networking, and multi-faceted education. Included as part of your All-Access, Premium or Main Conference Package.
Mix and Match Your Sessions from seven concurrent sessions in these critical areas of learning.
The Power of People
Improving Operational Effectiveness
Strategy & Leadership
Today’s Technology—and Tomorrow’s
Who Should Attend?
Executives and Managers Involved in or Responsible for:
- Contact Centers
- Customer Service
- Customer Relationship Management
- Help Desks
- Sales and Marketing
- Telemarketing/Telesales
- Field Support
- Channel Support
- Business Intelligence
- Customer Data Integration
- Enterprise Services
- IT/Telecom
- Hiring/Coaching/Retention
- Workforce Management
- Six Sigma
