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NEW FOR ’09: Pre-Conference Summits
Three Invigorating Keynote Presentations
Networking opportunities to meet and greet your peers
Ten Case Studies From Top Organizations
BEST VALUE! All-Access Conference Package
$1,995 through July 17th, 2009 – All-Access for the price of Premium!

$2,295 through August 21st, 2009 | $2,495 after August 21st, 2009
Premium Conference Package
$1,695 through July 17th, 2009 – Premium for the price of Main!

$1,995 through August 21st, 2009 | $2,195 after August 21st, 2009
Main Conference Package
$1,695 through August 21st, 2009 | $1,895 after August 21st, 2009
Exhibit Hall Pass
Free with pre-registration. $50 on-site.
SPECIAL OFFER: Register for an All-Access or Premium Conference Package through July 17, 2009. You’ll automatically receive your All-Access Package for the price of the Premium Package, OR your Premium Conference Package for the price of the Main Package.
Early Bird Discount: Register by August 21st, 2009, and receive $200 off any Conference Package.
Team Discount: Buy three conference registrations, get the fourth registration free. Not combinable with other discounts.

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Highlights from ACCE 2008

ACCE 2008 Highlights

2009 Event Highlights

  • Choose from across seven concurrent sessions of programming in four key areas.
  • Engage with dynamic keynote presenters who will inspire you to embrace and overcome both professional and personal challenges.
  • Share information and stories with your peers at networking events.
  • Improve your center’s performance with the most significant and proven industry best practices.
  • Access innovative products and services in the exhibit hall.

Event FAQs

Click here for answers to the most commonly asked questions about ACCE 2009. If you need further assistance, please contact us directly.

About ACCE

A longtime global gathering place for the contact center community, ACCE provides top-notch education and unprecedented industry networking to call center professionals across a vast array of industries. This year’s theme “Thinking Forward – The Power of the Customer Experience,” will focus on the significance of creating a positive and enriching experience for the customer – so they will return to your organization again and again. Whether you’re new to the industry and need to learn from the ground up, or are simply seeking new approaches to the management of people, processes, and technology, you’ll find what you’re looking for at ACCE.

Day-by-Day Event Summary

Monday, October 5th: Choose between two of our most popular training courses, “Measuring Contact Center Effectiveness“ OR “Contact Center Coaching: A Practical Approach to Getting Results.” Included as part of your All-Access Conference Package.

Tuesday, October 6th: Pre-Conference Education: Attend two intensive 3½ hour workshops (one in the morning, one in the afternoon) OR a highly targeted all-day summit. Included as part of your All-Access or Premium Conference Package.

Wednesday, October 7th - Friday, October 9th: 2½ days of keynotes, networking, and multi-faceted education. Included as part of your All-Access, Premium or Main Conference Package.