Learn Today. Improve Tomorrow.
Given the hundreds of training options available today, we are honored that more contact centers entrust ICMI with developing and delivering educational programs to meet their needs.
Unparalleled quality, flexibility, and value are the hallmarks of award-winning ICMI solutions. Since 1985, we’ve been privileged to help thousands of contact center professionals world-wide obtain the knowledge and skills needed for job success. Our first-hand understanding of the contact center environment ensures that every topic is presented within the context of a working contact center, and provides valuable insights into industry best practices.
Classroom Training
ICMI offers our most popular courses throughout North America in major metropolitan areas.
- Network with your peers from other contact centers.
- Maintain adequate coverage in your center by staggering training dates.
- Stay focused on learning by being out of the office.
- Structured discussions facilitate networking and learning from real-world experiences.
Virtual Classroom
ICMI virtual classrooms are an easy, cost-effective way to support your contact center training needs.
View the
course calendar.
- Live, interactive training to your entire team at their desktop.
- High quality learning experience.
- Current content to ensure you are stay up with the contact center industry.
Symposium
Intense, hands-on workshops facilitated by industry experts will provide you with in-depth information, key software, and new tools. Our most popular seminars will be offered, with the added bonus of nightly networking events. These vendor-free training events are perfect for contact center professionals looking to excel in his or her organization and career.
- Education
- Collaboration
- Networking
CIAC Certification Training
ICMI certification training does more than just prepare you for CIAC certification—you acquire tangible skills and knowledge that creates real value for your organization and your customers.
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Certified Instructor Program
ICMI can certify your in-house instructor to deliver ICMI courses to your staff. Afterwards, simply purchase student kits as training is scheduled. Each kit includes official ICMI courseware and a certification exam. This program is ideal for companies training more than 50 people and those that include ICMI training in their new hire programs. Contact the
account manager for more information.
- Learning is facilitated by someone who knows your business intimately.
- Your instructor can customize specific areas to improve comprehension (e.g. show actual company reports).
- You control your company’s training schedule.