About ICMI Contact Us Industry Jobs Global Partners

	Member Login
	Password
Remember Me Forgot?

Training & Certification

Classroom Training

Virtual Classroom Training

Course Calendar

CIAC Certification

ICMI Faculty

Training Delivery Options

Virtual Classroom Training

Training & Certification / Virtual Classroom Training

Live, interactive training for your entire team…at their desktop.

ICMI offers a virtual classroom that is an easy, cost-effective way to support your contact center training needs. Bring live, interactive training to your entire team at their desktop.

Have confidence in knowing you’ll receive the highest quality learning experience with ICMI. Since 1999, ICMI has been in the forefront of Web training. We persist in improving our virtual classroom training to offer you the best in presentation, content, and technical ease-of-use.

Dates	Virtual Classroom	ICMI Member Price	Non Member Price
	Absenteeism and Adherence to Schedule: Tips and Techniques to Keep Agents Available	$195	$245
	An Introduction to Contact Center Operations: Seven Critical Issues	$195	$245
	Contact Center Coaching (3 Part Virtual Class)	$395	$495
	Contact Center Forecasting (3 Part Virtual Class)	$395	$495
	Contact Center Hiring (2 Part Virtual Class)	$295	$395
	Contact Center Monitoring (3 Part Virtual Class)	$395	$495
	Contact Center Staffing and Scheduling (3 Part Virtual Class)	$395	$495
	Designing a Contact Center Incentive Program that Drives Results	$195	$245
	Developing Supervisors Who Lead (2 Part Virtual Class)	$295	$395
	Effective Agent Training: What Every Call Center Manager Should Know	$195	$245
	Effective Stress Management for Your Team	$195	$245
	Handling Difficult Customers: Offering Empathy and Dissolving Dissatisfaction For Your Frontline Agents	$195	$245
	Improving Your Customer Experience Through a Seamless Multi-Channel Approach	$195	$245
	Leading Practices in IVR Design Turn Your IVR from a Liability to an Asset	$195	$245
	Making Sense of Contact Center Metrics (2 Part Virtual Class)	$295	$395
	Motivating Employees Through Effective Contact Center Culture	$195	$245
	Principles of Effective Contact Center Management (2 Part Virtual Class)	$295	$395
	Supervising Your Team to Success (2 Part Virtual Class)	$295	$395
	The Agent's Essential Guide to Understanding Call Center Dynamics	$195	$245
	Top Ten Reasons IVR Projects Fail	$195	$245
	Understanding ACD Data: What You Need to Know and Why	$195	$245
	Using Effective Real Time Management to Meet Contact Center Goals	$195	$245