Empowering contact center excellence for 30 years!

Training Symposiums (Classroom)

If you’re a contact center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. Value-priced passes - extending from one to four days - cover an array of critical industry topics such as strategy, hands-on coaching, workforce management, and financials. With several different courses to choose from at each Symposium, you can customize your learning experience by focusing on the specific areas that interest you most.

What it is:

In-person classroom courses ranging from 1-4 days that “dives deep” into critical content.

When/Where it is:

Offered in three locations yearly. For 2016: Orlando in March, Alexandria in June, and San Diego in November.

Could be the best fit if:
  • You are interested in training a group of 6 or fewer manager/supervisor level team members
  • You’d like your team to have the option to “mix and match” from several course options
  • You’re seeking opportunities to combine education with networking
  • Bringing your team to a “destination” (such as Orlando) is an important consideration
  • Timing and location are complimentary to your schedule

Upcoming Symposiums

ICMI Contact Center Training Orlando

Orlando, FL

March 7-10, 2016

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Alexandria, VA

June 21-24, 2016

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ICMI Contact Center Training San Diego 

San Diego, CA

November 15-18, 2016

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Special Team Pricing

Get 25% off when you bring your team of 3 or more for 3 or 4 days.
For more information, contact ICMI at 800.672.6177.


Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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