ICMI has been training contact centers for 30 years and this Online Training Pass features the best and most current content and expertise from our years of working with contact centers like yours. To help you get the most out of your online training experience, please refer to the following guides.
Download the QuickStart Guide
Download the Administrator’s User Guide
Download the Course Suggestions
Download the Course Descriptions
Download the Topic Index
This course made managing different behavior styles extremely understandable. I can't wait to implement it at my company.
Joshua Smith, Stroll, Inc.
Very informative - It expanded on ideas and practices already in place and brought new ways to solve staffing issues.
Justin Davidson, Delta Dental
Lisa Dabney, Government Liquidation
The training was easy to understand and was neatly organized in such a way that it would make the learning experience effective.
Jardine Book, DHL Express Philippines Corporation
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