Thank you for visiting ICMI's Online Training Pass for Contact Centers! Keep your eyes out for new content being added throughout the year. Our newest agent training features blended learning – modular e-learning, exercises, quizzes and facilitator's guides – to enhance retention and accessibility in the busy contact center environment.

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We hope you enjoy our ICMI Training experience. If you have any questions, please feel free to contact us at 800.672.6177.