With Virtual OnDemand Training Courses, top contact center training is only a click away. Best of all, because these self-paced courses are delivered online, staff can take them virtually anytime, anywhere. No scheduling. No waiting.
What it is:
Two-hour online courses for all levels, available on demand. Courses are available for 30 days from the purchase date.
When/Where it is:
Online, on-demand.
Could be the best fit if:
- You seek ultimate flexibility: courses are available online, 24/7 for self-paced viewing
- Interaction is not a concern
- You’d like to choose from a wide variety of course selections across multiple topics and levels
Agents
Contact Center Agent Training: Connecting with Customers Through Email
Contact Center Agent Training: Managing Difficult Customers
Contact Center Basics: An Agent's Role in Contact Center Success
Supervisor & People Management
Contact Center Agent Coaching: Addressing Challenges in Agent Development
Contact Center Agent Coaching: Improving Performance Through Effective Coaching
Contact Center Agent Coaching: Inspiring Employees Through Positive Feedback
Contact Center Basics: An Agent's Role in Contact Center Success
Contact Center Culture: Motivation Through Collaboration
Contact Center Metrics: What Metrics Matter and Why
Contact Center Monitoring: Creating Effective Monitoring Forms
Contact Center Monitoring: Designing a Program that Achieves Results
Contact Center Monitoring: Setting Agent Performance Targets
Contact Center Operations: An Introduction to Seven Fundamentals
Contact Center Staffing: Absenteeism and Adherence
Contact Center Staffing: Escaping the Costly Cycle of Turnover
Contact Center Stress Management: Signs, Symptoms, and Solutions
Contact Center Training: Designing Effective Training for Agents
Principios de la Gestión Efectiva del Contact Center
Principles of Effective Contact Center Management
Contact Center Management & Strategy
Contact Center Culture: Motivation Through Collaboration
Contact Center Forecasting: Effective Tactics and Tools
Contact Center Forecasting: Improving Accuracy
Contact Center Forecasting: The Fundamentals of Success
Contact Center Metrics: Building Reports and Communicating their Meaning
Contact Center Metrics: What Metrics Matter and Why
Contact Center Operations: An Introduction to Seven Fundamentals
Contact Center Real-Time Management: Effectively Meet Goals
Contact Center Staffing and Scheduling: Building a Long-Term Model
Contact Center Staffing and Scheduling: Group Design and Other Considerations
Contact Center Staffing and Scheduling: Implementing Best Practices
Contact Center Staffing: Absenteeism and Adherence
Contact Center Staffing: Escaping the Costly Cycle of Turnover
Contact Center Stress Management: Signs, Symptoms, and Solutions
Contact Center Training: Designing Effective Training for Agents
Do-It-Yourself Workforce Management: For Small Contact Centers Without the Fancy Software
Principios de la Gestión Efectiva del Contact Center
Principles of Effective Contact Center Management
Small Contact Centers: Forecasting and Scheduling
Small Contact Centers: Measuring and Improving Performance
Workforce Management
Contact Center Forecasting: Effective Tactics and Tools
Contact Center Forecasting: Improving Accuracy
Contact Center Forecasting: The Fundamentals of Success
Contact Center Metrics: Building Reports and Communicating their Meaning
Contact Center Real-Time Management: Effectively Meet Goals
Contact Center Staffing and Scheduling: Building a Long-Term Model
Contact Center Staffing and Scheduling: Group Design and Other Considerations
Contact Center Staffing and Scheduling: Implementing Best Practices
Contact Center Staffing: Absenteeism and Adherence
Contact Center Staffing: Escaping the Costly Cycle of Turnover
Do-It-Yourself Workforce Management: For Small Contact Centers Without the Fancy Software
Small Contact Centers: Forecasting and Scheduling
Quality Assurance
Contact Center Agent Coaching: Addressing Challenges in Agent Development
Contact Center Agent Coaching: Improving Performance Through Effective Coaching
Contact Center Agent Coaching: Inspiring Employees Through Positive Feedback
Contact Center Basics: An Agent's Role in Contact Center Success
Contact Center Culture: Motivation Through Collaboration
Contact Center Monitoring: Creating Effective Monitoring Forms
Contact Center Monitoring: Designing a Program that Achieves Results
Contact Center Monitoring: Setting Agent Performance Targets
