Virtual Classroom

ICMI’s virtual classrooms are a great solution to obtain contact center training. Our courses allow busy professionals to learn and actively participate in discussion and exercises without leaving their offices.

Online courses for all levels, scheduled for specific days and times.

Online – Various days and times.

• Budget and/or timing do not allow for out-of-center travel
• You have a distributed workforce you’d like to bring together for a virtual training experience
• You view interaction as a critical component of web-based training
• You’d like to choose from a wide variety of course selections across multiple topics and levels

• Printable course slides
• Case studies
• Relevant templates
• Current handouts
• Spreadsheets