ICMI’s virtual classrooms are a great solution to obtain contact center training. Our courses allow busy professionals to learn and actively participate in discussion and exercises without leaving their offices.
What it is:
Online courses for all levels, scheduled for specific days and times.
When/Where it is:
Online – Various days and times.
Could be the best fit if:
- Budget and/or timing do not allow for out-of-center travel
- You have a distributed workforce you’d like to bring together for a virtual training experience
- You view interaction as a critical component of web-based training
- You’d like to choose from a wide variety of course selections across multiple topics and levels
Course takeaways include:
- Printable course slides
- Case studies
- Relevant templates
- Current handouts