This flexible and cost-effective option allows you to affordably train as many - or as few - employees as you'd like, while customizing to your precise needs. All courses offer an optimal balance of facilitation, group exercises, case studies, and practical application exercises – vital in supporting a highly retainable, hands-on learning experience.
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Bring one or more of ICMI’s instructor-led classroom courses directly to your location.
The location and dates of your choice.
Get more information on bringing ICMI Training to your call center by calling 800.672.6177 or by filling out the below form.
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Connecting with Customers Through Email
Contact Center Agent Training: Connecting with Customers Through Email
It’s All About the Customer
Managing Customer Contacts with Quality
Managing Difficult Customer Contacts
Program of Excellence in Customer Service: Agent Training
Proven Inbound Sales Techniques
The Dynamic Contact Center
Achieving Better Service Levels When Adding Staff Isn’t an Option
Advancing Contact Center Quality Through Monitoring and Coaching
Contact Center Coaching: A Practical Approach to Getting Results
Contact Center Supervisor Leadership Development Program
Cultivating Your Leadership Style
Essential Principles of People Management - One Day
Essential Principles of People Management - Two Day
Essential Principles of People Management - Virtual
Essential Skills and Knowledge for Supervisors
Monitoring and Coaching for Supervisors
Contact Center Strategy: A Planning Workshop
Contact Center Technology
Essential Skills and Knowledge for Effective Contact Center Management
Knowledge Management Foundations: KCS Principles (3 day course)
Mastering Contact Center Financials: Strategies for Planning, Measuring, and Reporting
Measuring Contact Center Effectiveness
The Role of Social Media in Customer Service
Understanding and Boosting the Value of the Contact Center
The Workforce Management Boot Camp
