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(x) Operations Management

Course	Location	Start Date	Cost
Essential Skills and Knowledge for Effective Contact Center Management Register	Dallas, TX	Sep 14	$1695
The Workforce Management Boot Camp Register	Dallas, TX	Sep 14	$2995
Essential Skills and Knowledge for Effective Contact Center Management Register	San Diego, CA	Sep 21	$1695
Contact Center Real-Time Management: Effectively Meet Goals Register	Virtual Classroom	Sep 23	$299
Understanding ACD Data: What You Need to Know and Why Register	Virtual Classroom	Oct 8	$299
Essential Skills and Knowledge for Effective Contact Center Management Register	Phoenix, AZ	Oct 19	$1695
The Workforce Management Boot Camp Register	Phoenix, AZ	Oct 19	$2995
Essential Skills and Knowledge for Supervisors Register	Ottawa, ON	Oct 20	$945
Essential Skills and Knowledge for Effective Contact Center Management Register	Washington, DC	Oct 26	$1695
The Workforce Management Boot Camp Register	Washington, DC	Oct 26	$2995

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Contact Center Culture: Motivation Through Collaboration

Sep 15, 2010

Designing a Contact Center Incentive Program that Drives Results

Sep 21, 2010

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Contact Center Culture: Motivation Through Collaboration

Contact Center Metrics: Measuring and Reporting

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