Agent Coaching Series (2015) | ICMI.com
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Agent Coaching Series (2015)

Delivery Method

Date/Time

Price

Online Training Pass
Access all virtual courses for 1 year.

Whenever
you want

Varies

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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