Real World Examples. Really Powerful Results.
Below are detailed examples of how ICMI provided training services that yielded tangible, positive results.
Client Success Story: Call Center Supervisor Leadership Development Program
Situation:
- Full service communications provider
- Client was interested in re-engaging employees with training
Results:
- Consistent processes, tools, terminology, and metrics
- Managers have a better appreciation for the role they play in delivering effective workforce management
Download the Case Study 
Client Success Story: Essential Skills and Knowledge for Effective Contact Center Management
Situation:
- A nationwide insurance company (100+ geographically dispered centers)
- Lack of consistent processes, tools, terminology & metrics
- Centers at different levels of "maturity"
Results:
- Consistent processes
- Employees happy; customers recieve higher level of service
- Company brand protected
Download the Case Study
ICMI Training Client Testimonials
I believe the content and course was exactly what we needed to improve consistency and drive home key coaching elements. It was well presented, informative and a great seminar for new managers.
Wanda Henry, Director, CRC Solutions, SaskTel
ICMI Training provides engaging discussion on various topics and challenges that cross industries and excellent take-away materials!
Karen Greco, Albridge Solutions Inc.
