FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 5:30PM
SWPP & QATC Regional Meeting
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)

 

 

12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Contact Center Strategy (2 days)
Quality Form Development Workshop (1 day)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Contact Center Strategy (2 days)



12:00PM - 1:00PM
Lunch