FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 5:30PM
SWPP & QATC Regional Meeting
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
Small Contact Center Workshop (1 day)

 

 

12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
More Than Metrics (2 days)
Contact Center Strategy (2 days)
Quality Form Development Workshop (1 day)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
More Than Metrics (2 days)
Contact Center Strategy (2 days)
12:00PM - 1:00PM
Lunch