Are you a contact center manager on the rise?

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.

With an environment that’s more intimate than a large-scale conference, you get an immersive educational experience and unprecedented access to network with peers, ICMI experts, and influential instructors—those who’ve been there, done that, and have proven solutions to the challenges you’re facing.

This unique training opportunity has everything you need to solidify your career, improve your skills, and drive your contact center performance to new heights!

Expert-led training and accessible networking gives you…

  • Access to seven training courses ONLY available at ICMI Symposiums.
  • Proven strategies, processes, and best practices for effective call center leadership.
  • A comfortable place to make new connections and leave with indispensable industry contacts.

Who should attend…

Managers, supervisors, and executives responsible for:
  • Contact Centers
  • Telemarketing/Telesales
  • Customer Service
  • Workforce Management
  • Customer Relationship Management
  • Channel Support
  • Help Desks
  • Six Sigma
  • Sales and Marketing
  • Hiring/Coaching/Retention
Scottsdale

Scottsdale

Known for its spa resorts and golf courses, as well as its desertscapes and remarkable architecture, Scottsdale offers something for just about everyone.

TRAVEL INFORMATION

4

DAY PASS

$2999
Early Bird Price
$2799

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

3

DAY PASS

$2599
Early Bird Price
$2399

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

2

DAY PASS

$1999

INCLUDES:
Breakfast & Lunch
Networking Activities
Course Materials

1

DAY PASS

$1299

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

Our one-, two- and four-day passes provide in-depth training that will give you the tools you need to successfully lead your contact center. Choose from these great courses:

REGISTER SUBSCRIBE FOR UPDATES

You Have Options

It’s the customizable training options that make the ICMI Symposium experience so unique and effective. Hand-pick your schedule based on the pass you purchase.

Be here all four days? Sign up for one of our intensive four-day workshops or choose a couple of two-day classes if the topics better suit your needs. If you see a one-day course that addresses your current challenges, that’s fine, too! Join us for that day only or add the course to a longer pass option to fill out your schedule.

Mix and match for a learning and networking experience that works for you!