Networking Reception

Tuesday, March 27, 4:30pm-6:00pm

Network with peers over drinks and light hors d’oeuvres.

CIAC Certification Information Session

Wednesday, March 28, 11:30am-12:00pm

This educational session will provide you with the benefits and tools you need to start the CIAC certification process. Come learn what all the chatter is about.

SWPP and QATC Meeting

Wednesday, March 28, 2:00pm-5:00pm

Looking for answers to some of your hardest workforce management or quality assurance questions? Want to share some of your solutions? Then make your plans to attend the Regional meeting for the Society of Workforce Planning Professionals (SWPP) and Quality Assurance & Training Connection (QATC) being held in conjunction with this Symposium. You don’t want to miss this opportunity to meet and network with your peers!

QueueTips Breakfast

Thursday, March 29, 7:30am-8:30am

ICMI QueueTips brings their unique community for peer-to-peer sharing LIVE to San Francisco. Select a topic you'd like to learn more about, then share your experiences with our distinguished faculty and your fellow attendees. A great way to meet and learn from other contact center professionals while enjoying breakfast and great conversation.

California Sunset Cruise

Thursday, March 29, 6:00pm-8:00pm

On this relaxed 2-hour cruise, you'll enjoy spectacular sunset views, live guitar music and hearty appetizers that include a variety of sandwiches, salads, fruit, and dessert. Cruise past the infamous island of Alcatraz, around Angel Island National Park, under the majestic span of the Golden Gate, and along the beautiful shorelines of Tiburon and Sausalito, as the sun sets over the Pacific Ocean.

Transportation to and from the event hotel to the pier WILL be provided.