Multi-Day Call Center Training to Improve Your Center’s Performance
If you’re a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI San Francisco Training Symposium is the place to be. Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy to hands-on coaching, from workforce management to financials. And with six different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
Collaborate With Your Peers
At the ICMI San Francisco Symposium, ample networking opportunities will connect you with forward-thinking contact professionals from top companies. A wide array of comprehensive courses will provide an optimal learning experience for everyone, so send your entire team to ensure improved efficiency across your center.
Special Team Pricing – Get 20% off when you bring your team of 3 or more for 3 or 4 days.
For information, contact Jennifer Quigley at 719-785-5340 or jquigley@icmi.com
Event Highlights- Select from six training courses ONLY available at Symposiums.
- Acquire key expertise in critical areas of call center learning.
- Participate in multiple networking opportunities.
- Minimize travel and time away from your center – while maximizing your return.
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Who Should Attend?Executives, Managers, and Supervisors Involved in or Responsible for: - Contact Centers
- Telemarketing/Telesales
- Customer Service
- Workforce Management
- Customer Relationship Management
- Channel Support
- Help Desks
- Six Sigma
- Sales and Marketing
- Hiring/Coaching/Retention
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