FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) Call 212-600-3319 for Availability
Supervisor Leadership Development Program (4 days)
Essential Skills and Knowledge for Effective Contact Center Management (2 days) 
Monitoring and Coaching (2 days)
More than Metrics: Harnessing Data to Drive Performance  (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 5:30PM
SWPP & QATC Regional Meeting
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) Call 212-600-3319 for Availability
Supervisor Leadership Development Program (4 days)
Essential Skills and Knowledge for Effective Contact Center Management (2 days) 
Monitoring and Coaching (2 days)
More than Metrics: Harnessing Data to Drive Performance  (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) Call 212-600-3319 for Availability
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days) 
Trainer Development Workshop (2 days)
Quality Form Development Workshop (1 day)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) Call 212-600-3319 for Availability
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days) 
Trainer Development Workshop (2 days)
Small Contact Center Workshop (1 day)
12:00PM - 1:00PM
Lunch