Change Locations: Chicago
If you’re a call center professional looking to enhance your knowledge on a wide range of critical industry topics, the ICMI San Diego Training Symposium is the place to be.Learn more
4 Days The Workforce Management Boot Camp
3 Days Knowledge Management Foundations
2 Days Advancing Contact Center Quality Contact Center Strategy: A Planning Workshop Essential Skills and Knowledge for CC Mgmt More than Metrics: Harnessing Data
1 Day Customer-Focused Strategy Integrating Training and Quality Assurance