INTERACTIVE INSTRUCTOR-LED CLASSROOM TRAINING FOR CONTACT CENTER PROFESSIONALS


Featuring an intimate contact center training environment and peer-to-peer networking

If you are a contact center professional looking for solutions to your contact center challenges, ICMI contact center training symposiums provide a deeper dive into the most common and critical industry topics.

  • Build Your Schedule - courses divided into 1 day, 2 day and 4 day sessions allowing you to build a custom schedule of training that best meets your needs
  • Actionable Takeaways - bring home best practices, tools and resources to immediately implement positive change within your center
  • Interactive Learning - vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking.

San Diego in the Fall!

California's second largest city, where blue skies keep watch over 70 miles of majestic coastline and a gentle Mediterranean climate and friendly locals create a welcoming vibe all its own.

TRAVEL INFORMATION

4

DAY PASS

$2995
Early Bird Price
$2795

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

3

DAY PASS

$2495
Early Bird Price
$2295

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

2

DAY PASS

$1895

INCLUDES:
Breakfast & Lunch
Networking Activities
Course Materials

1

DAY PASS

$1195

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

FEATURED COURSE

Trainer Development Workshop

This NEW course, previously only offered to corporate clients (to RAVE reviews!) is being offered publicly for the first time in San Diego.

...

Over two interactive days you’ll gain a solid understanding of the basic principles of how adults learn, learn a simple design model for creating or modifying training, and how to evaluate the effectiveness of training. Through active participation and practice exercises, you’ll discover best practices for training delivery, techniques to engage participants to help the learning last, , and how to aid the transfer from learning to performance.

You’ll leave with a host of training activities, tips and tricks that they can immediately use to make their training more effective.