FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management (2 days)
Contact Center Financials (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management (2 days)
Contact Center Financials (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days) 
Contact Center Strategy (2 days)
More Than Metrics (2 days)
Trainer Development Workshop (2 days)

12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days) 
Contact Center Strategy (2 days)
More Than Metrics (2 days)
Trainer Development Workshop (2 days)

12:00PM - 1:00PM
Lunch