FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Contact Center Strategy (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 5:30PM
SWPP & QATC Regional Meeting
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Contact Center Strategy (2 days)
Small Contact Center (1 day)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

The Workforce Management Boot Camp (4 days) 
More Than Metrics (2 days)
Essential Skills and Knowledge for Effective Contact Center Management (2 days)
Quality Form Development Workshop (1 day)

12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days)
More Than Metrics (2 days)
Essential Skills and Knowledge for Effective Contact Center Management (2 days)
12:00PM - 1:00PM
Lunch