ICMI Symposiums

Change Locations:
Las Vegas


June 24-27, 2014

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Benefit from one of the greatest resources at your disposal - your peers.

In Nashville, you’ll encounter a relaxing environment optimized to facilitate and encourage networking.

Daily Networking Breakfasts

Each morning of the Symposium, we'll offer a relaxing environment for you to network with classmates and others from similar industries. Breakfast is the perfect opportunity to enjoy food and great conversation with contact center peers.

SWPP & QATC Regional Meeting

Tuesday, June 24, 4:00pm - 5:30pm

Looking for answers to some of your hardest workforce management or quality assurance questions? Want to share some of your solutions? Then make your plans to attend an SWPP & QATC Regional meeting. Learn from other people who do the same thing you do. Contact center professionals in call centers of all types and sizes have their own tricks and techniques. Maybe you have some that others haven’t used – and vice versa. You don’t want to miss this opportunity to meet and network with your peers!

Networking Reception

Tuesday, June 24, 4:30pm - 6:30pm

Network with peers over drinks and light hors d’oeuvres.