FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge (2 days)
Business Acumen for Contact Center Leaders (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge (2 days)
Business Acumen for Contact Center Leaders (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

Workforce Management Boot Camp (4 days) 
Contact Center Strategy (2 days)
More Than Metrics (2 days)
Trainer Development Workshop (2 days)

12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

Workforce Management Boot Camp (4 days) 
Contact Center Strategy (2 days)
More Than Metrics (2 days)
Trainer Development Workshop (2 days)

12:00PM - 1:00PM
Lunch