FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 5:30PM
SWPP & QATC Regional Meeting
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training

The Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
Small Contact Center Workshop (1 day)

 

 

12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (2 days)
Contact Center Strategy (2 days)
Monitoring and Coaching (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
The Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (2 days)
Contact Center Strategy (2 days)
Monitoring and Coaching (2 days)
12:00PM - 1:00PM
Lunch