INTERACTIVE INSTRUCTOR-LED CLASSROOM TRAINING FOR CONTACT CENTER PROFESSIONALS

If you are a contact center professional looking for solutions to your contact center challenges, ICMI contact center training symposiums provide a deeper dive into the most common and critical industry topics.
  • Build Your Schedule - courses divided into 1 day, 2 day and 4 day sessions allowing you to build a custom schedule of training that best meets your needs
  • Actionable Takeaways - bring home best practices, tools and resources to immediately implement positive change within your center
  • Interactive Learning - vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking.

Historic Alexandria

Recognized for its thriving streets lined with centuries-old historic buildings, independent boutiques and vibrant art galleries, Old Town Alexandria attracts those in search of an unforgettable experience.

TRAVEL INFORMATION

4

DAY PASS

$2995

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

3

DAY PASS

$2495

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

2

DAY PASS

$1895

INCLUDES:
Breakfast & Lunch
Networking Activities
Course Materials

1

DAY PASS

$1195

INCLUDES:

Breakfast & Lunch
Networking Activities
Course Materials

FEATURED COURSE

Workforce Management Boot Camp

A comprehensive, four-day workshop that integrates all aspects of workforce management to give work force management professionals the precise, start-to-finish skills that will improve accuracy, efficiency, increase employee and customer satisfaction, and consistently meet service levels.

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ICMI's Workforce Management Boot Camp is an unparalleled opportunity to learn an integrated approach to call center workforce planning based on the realities that managers and analysts face every day.

ICMI's Workforce Management Boot Camp is an unparalleled opportunity to learn an integrated approach to call center workforce planning based on the realities that managers and analysts face every day. This workshop not only teaches you proven techniques to improve forecasting and scheduling, but allows you to practice those techniques with input from expert instructors. You and your colleagues will work through realistic exercises to solve common forecasting, staffing and, scheduling challenges.