Selling in the Call Center: Practices for Success

Jun 30, 2011 (1)

Whether you're already operating a blended service and sales call center or just thinking about it, these tips will boost your cross-selling and up-selling success.

Communicating with Senior Management

Greed is Good: How to Make a Business Case for Your Call Center

Sep 22, 2011 (2)

Most call centers are under-resourced, constantly in a firefighting mode and begging for resources.  If you focus quantifying all the positive impacts your great service contributes to the bottom line you can take advantage of the positive effects of greed among your colleagues who run the other departments in the company.

Communicating with Senior Management

Increase Productivity and Profitability with Exceptional Leadership

Aug 15, 2011 (1)

What does it take to be an exceptional leader? Dianne Durkin, president of the LoyaltyFactor.com, offers insight into "Magnetic Leadership" qualities and offers tips on how to move forward to become a leader in your organization.

Operations Management

Research Report - Now Available

Call Center Practices for Pairing and Blending Inbound, Outbound, and Service and Sales Purchase Now »

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