#ICMIchat Recap:18 Tips to Maximize Small Contact Center Productivity
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#ICMIchat Recap: 18 Tips to Maximize Small Contact Center Productivity

The challenges of small contact center management are unique, which is why we devoted an entire #ICMIchat to discussing those challenges. This slideshow highlights 18 of the top tips our participants shared. Whether your contact center is small or large--or you don't work in a contact center at all--you're sure to find a least a few pieces of advice you can use to maximize the productivity of your team.

Click through the slides to learn:

  • The best ways to measure productivity
  • How to make training a priority, not a productivity killer
  • Ways to handle time off requests
  • How to help your team stay focused
  • How to tackle personal social media use in the contact center

Want to check out a full transcript from the conversation? Head over to the #ICMIchat forum.

Special thanks to Neal Topf for hosting this week! Want to get in on the action next time? Join us at 1pm on Tuesday, April 5th as we chat about unique ways to improve contact center culture. Just follow and use #ICMIchat on the Twitter platform of your choice.



Topics: Workforce Management, Strategy & Planning, People Management

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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