#ICMIchat Recap: Tackling Contact Center Turnover
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Tackling Contact Center Turnover

Agent turnover is one of the most common challenges in any contact center. But should contact center leaders accept it as an inevitable reality, or try to find ways to mitigate the problem? According to #ICMIchat participants, customer service leaders can (and should) take steps to reduce turnover in the contact center. So, how's it done?

Read the recap below for insight on some of the most common causes of agent turnover, and how to prevent them. Tell us in the comments below what's worked well for your contact center!

Our topic for the next #ICMIchat: Will Millennials Change the Contact Center? Our host @justinmrobbins will lead the one hour discussion. Just join us on Twitter at 1pm ET on Tuesday. Follow along and use our hashtag (#ICMIchat) to participate.



Topics: Workforce Management, People Management

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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