#ICMIchat Recap: Tackling Contact Center Turnover
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#ICMIchat Recap: Tackling Contact Center Turnover

Agent turnover is one of the most common challenges in any contact center. But should contact center leaders accept it as an inevitable reality, or try to find ways to mitigate the problem? According to #ICMIchat participants, customer service leaders can (and should) take steps to reduce turnover in the contact center. So, how's it done?

Read the recap below for insight on some of the most common causes of agent turnover, and how to prevent them. Tell us in the comments below what's worked well for your contact center!

Our topic for the next #ICMIchat: Will Millennials Change the Contact Center? Our host @justinmrobbins will lead the one hour discussion. Just join us on Twitter at 1pm ET on Tuesday. Follow along and use our hashtag (#ICMIchat) to participate.



Topics: Workforce Management, People Management

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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