Strategies for Handling Calls During Peak Season
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Strategies for Handling Calls During Peak Season

Is your contact center prepared to handle its peak season?

In this video I share 3 common strategies contact centers can use when trying to manage their peak seasonal call volumes. The third one is the most common strategy used.

Do you use any of these srategies? Share your thoughts and tips in the comments below.



Topics: Workforce Management, Technology

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