#CCExpo14 Thought Leadership Panel: WFO Technology
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: WFO Technology

What's the difference between workforce management and workforce optimization?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on WFO, and share the tools and technologies that can help any size contact center improve operations.

Do you agree, or have additional advice to share?  Leave your thoughts in the comments below.

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Topics: Workforce Management, Technology

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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