| Published: April 04, 2014 | Comments
It’s finally Spring and that means it’s time to clean out your closets, organize your office, and optimize your workforce. April at ICMI is all about leveraging the power of workforce programs within the contact center! Join us all month long as we tackle topics like: transitioning from WFM to WFO, forecasting for the future, managing multichannels and reviewing different WFO models that work.
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