#ICMIchat Recap: Turning WFM into WFO
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Turning WFM into WFO

Spring is in the air!  With a new month, comes a new editorial focus at ICMI.  April is all about Workforce Optimization (WFO). To kick things off, the topic for #ICMIchat this week was "Turning WFM into WFO."

Check out the recap below for tips on reducing attrition, increasing agent engagement, and more.

Join us again next week for another fast-paced hour!  We'll be discussing "Forecasting for the Future" and Todd Hixson will be our guest host.

Hope to see you there! Not sure to how to join?  Watch this 5 minute video tutorial.

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Topics: Workforce Management

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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