#ICMIchat Recap: Turning WFM into WFO
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#ICMIchat Recap: Turning WFM into WFO

Spring is in the air!  With a new month, comes a new editorial focus at ICMI.  April is all about Workforce Optimization (WFO). To kick things off, the topic for #ICMIchat this week was "Turning WFM into WFO."

Check out the recap below for tips on reducing attrition, increasing agent engagement, and more.

Join us again next week for another fast-paced hour!  We'll be discussing "Forecasting for the Future" and Todd Hixson will be our guest host.

Hope to see you there! Not sure to how to join?  Watch this 5 minute video tutorial.

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Topics: Workforce Management

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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