#ICMIchat Recap: Different Workforce Models that Work
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#ICMIchat Recap: Different Workforce Models that Work

It's hard to believe, but April is quickly drawing to a close. In honor of our month of WFM ICMI hosted one last #ICMIchat on the topic.  Our focus for this week: Different Workforce Models that Work.

Couldn't join us, or want a refresher?  Check out the recap below for great advice including the 3 questions you should considering asking every new hire in the contact center.

Join us again next week for a very special #ICMIchat.  We'll give you a sneak peek of what's to come at Contact Center Expo and Conference.  Justin Robbins will host us in a discussion around some of the hottest topics and themes that are sure to come out of the conference this year. 

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Topics: Workforce Management

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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