#ICMILive: Insight From SWPP Annual Conference
Empowering contact center excellence for 30 years!

#ICMILive: Insight From SWPP Annual Conference

SWPP Annual Conference is taking Nashville by storm this week, and our very own Justin Robbins is in the midst of the action.

Couldn't make it out to Music City this year?  We've got you covered.

I talked to Justin today to find what he's learned so far, what he's heard is next for WFM in the contact center, and more.  Watch as Justin shares powerful advice about turning contact center data into actionable data and gives us an inside look at all the SWPP Annual Conference action!

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Topics: Workforce Management

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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Yes, agents must work in the contact center for at least 6 months before applying for other positions
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